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CASE STUDY | JustGiving

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THE CUSTOMER JustGiving is the world's leading social platform for charitable giving. Since its founding in 2001, it has helped individuals and charities raise over $4.2 billion for good causes across 164 countries. JustGiving provides easy to use online tools and processing services to enable the collection of charitable donations – intelligently connecting causes with people who care. THE CHALLENGE JustGiving began searching for a solution that would enable it to: • Onboard more users quickly, and reduce user dropout; • Prevent fraudulent activity, and increase its identity verification match rates – the percentage of people that can be identified through an identity record check; • Integrate into their existing platform. THE SOLUTION JustGiving ran head-to-head testing to evaluate the match rate of various suppliers. "With other providers, there's often a compromise to be made between match-rate and speed: the higher the match-rate, the lower the speed; the higher the speed, the lower the match rate." said Jonathan Waddingham, Product Manager. JustGiving turns to Onfido to onboard more customers, and for seamless integration. | JustGiving Case Study 1704 UK Rev A CASE STUDY Uplifted match rate by additional 11% through implementation of Street Level Check CHECKS Identity Record Check | Document Check Street Level Check | Watchlist Report COUNTRY London, United Kingdom WEBSITE ORGANISATION TYPE Social online platform for giving USERS 18 million users in 160 countries Doubled (41% to 84%) amount of users onboarded over 3 month period Increased number of users onboarded by 31% through new Document Check

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