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CASE STUDY | Pockit

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THE CUSTOMER Pockit does not offer traditional bank accounts. A Pockit account is secure, simple to use, and transparently priced. Their mission is to make bank accounts available to all, regardless of income or credit status. Pockit believes that fees should be simple, fair and without any nasty surprises or jargon, and technology can make all this simpler and faster than ever before. With over 160,000 customers, Pockit's card can be used anywhere MasterCard is accepted, both online and on the high street. THE CHALLENGE Pockit was faced with the challenge of onboarding customers and verifying their identity. As Pockit operates as a digital-only bank, verifying every customer's identity is crucial. It is also important for Pockit can do this as quickly and as seamlessly as possible. Alexandra Geca, Fraud Manager at Pockit said "If the experience of registering online turns out to be cumbersome for the customer, that's a customer we may lose". This challenge fed into Pockit's mission to provide banking services to all, while ensuring that all transactions conducted, met its legal and regulatory requirements. CHECKS Anti-Money Laundering Check COUNTRY London, United Kingdom WEBSITE www.pockit.com ORGANISATION TYPE Challenger Bank, Privately Owned CUSTOMERS Over 160,000 Pockit integrates Onfido to meet their KYC & AML requirements, and quickly onboard new customers. CASE STUDY www.onfido.com | info@onfido.com Pockit Case Study 1705 UK Rev A New customer conversions increased by 15% Automated new customer onboarding process lowering the barriers to opening a bank account online Ensured that Pockit met its strict regulatory requirements as it surpassed 100,000 customers

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