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Friendly Friction: How to optimise user onboarding for Financial Service

Niamh Cassidy

When it comes to user onboarding, there’s a tension between security and convenience. For financial services, non-compliance with KYC requirements can be costly. But adding too much friction will impact your ability to scale. So how can you optimise your user experience to introduce just the right amount of ‘friendly’ friction and unlock growth?

Watch this webinar with Dan Leitao, Product Manager at Onfido to learn:

-Why financial services need friendly friction

-How to tailor your onboarding according to your risk-based approach

-The key features you can utilise to improve your UX

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